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Author Topic: Snoozemaster unresponsive 10.8.5  (Read 6847 times)
vjtk
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Posts: 3


« on: November 06, 2015, 03:30:33 pm »

I've been using snoozemaster 1.8 for a year or more now and all the sudden, without any updates to the OS or program, it has become unresponsive, meaning that I get a rainbow wheel that never changes and I cannot access the preferences or any other menu items...I must force quit the process in Activity Monitor. I have tried several things to troubleshoot without any success. Please help as I need this program to work!  Cry
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Adam
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« Reply #1 on: November 06, 2015, 03:41:14 pm »

Try rebooting your computer.  Mac OS X 10.7 to 10.9 have a bug in the OS that can cause the calendar alert system to hang.  A reboot will fix that.  There can be some rare occurrences where you may have one bad Event entry that will crash OS X, but hopefully you don't have that problem.  If that were the case, you'd have to delete old entries until you found the one that is causing the issue.  Sad

We reported that issue to Apple back in 10.7 and they finally fixed it in OS X 10.10 (Yosemite).
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vjtk
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Posts: 3


« Reply #2 on: November 11, 2015, 02:58:27 pm »

Rebooting doesn't seem to help. I've made sure calendar doesn't launch at login, yet snoozemaster still gives me a rainbow wheel when trying to access the menu. Activity monitor doesn't show it hanging. Is there any report I can run for you or other troubleshooting I can do besides delete one event at a time from the past? I need those events saved for later reference.
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Adam
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« Reply #3 on: November 12, 2015, 06:53:45 pm »

The one thing we can try is to check the Console app.  It may or may not help us, but it is worth a try.  First quit SM.  Then go to the Applications -> Utilities folder and launch the "Console" app.  Make sure it's set to "All Messages" under the "SYSTEM LOG QUERIES" window.  Now launch SM and see if you get any odd messages in the console window for SM.  If you do, please email them to us at "support at on-core dot com" (<--make sure to fix that with proper characters).

We are also going to try and load up a Virtual machine with OS X 10.8.5 since we no longer have any Mac's running that old of an OS.  That way we can make sure that there is no odd issues with the latest Apple Xcode complier that we use to create the app.  We will try to do that sometime next week.
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vjtk
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Posts: 3


« Reply #4 on: November 15, 2015, 10:59:51 am »

This is all I get in console, not that much to share so thought I'd just post it.
11/15/15 9:56:20.403 AM SnoozeMaster[795]: EKFrozenParticipant patched
11/15/15 9:56:23.589 AM SnoozeMaster[795]: Overriding fetch start date to: 11/3/15 12:44:57 PM
11/15/15 9:56:23.611 AM SnoozeMaster[795]: ------------ Fetching Events ------------
11/15/15 9:56:23.612 AM SnoozeMaster[795]: Searching on Event Calendars:
11/15/15 9:56:23.612 AM SnoozeMaster[795]:  *CONFIRMED Wedding Calendar
11/15/15 9:56:23.612 AM SnoozeMaster[795]:  *Personal Calendar
11/15/15 9:56:23.613 AM SnoozeMaster[795]:  *Birthdays Calendar
11/15/15 9:56:23.613 AM SnoozeMaster[795]:  *Work Calendar
11/15/15 9:56:23.613 AM SnoozeMaster[795]:  *CONFIRMED Shoot Calendar
11/15/15 9:56:23.613 AM SnoozeMaster[795]:  *Home Calendar
11/15/15 9:56:23.614 AM SnoozeMaster[795]:  *CONFIRMED Appt Calendar
11/15/15 9:56:23.614 AM SnoozeMaster[795]:  *Holidays Calendar
11/15/15 9:56:23.614 AM SnoozeMaster[795]:  *TENTATIVE Shoot Calendar
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Adam
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« Reply #5 on: November 18, 2015, 01:21:50 pm »

Those are all normal "load" messages, so those are ok.  I did load up 10.8.5 on a virtual machine here and everything is working fine.  Unfortunately you probably have some bad event somewhere that is causing OS X to lock up.

The only think that I can think of is that you could is go to File -> Export -> Calendar Archive and backup all your calendars.  Then start deleting things until you find the bad item(s).  Restore from the Archive and then delete the bad item(s).
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Adam
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« Reply #6 on: February 09, 2016, 10:04:51 am »

With the help from a user, we were able to track down one bug with SnoozeMaster on OS X 10.8.  The new update is now up on the App Store, so make sure to get the new version and give it a try.  Hopefully this will fix your issues.
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