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 1 
 on: January 08, 2019, 10:24:32 am 
Started by Adam - Last post by edl867
This is happening on my new XSMax.  Huh
I do not see Time-Master in the notifications area.

[updated by edl867]
 Cheesy
I was able to get badges back by:

1. backing up and syncing database
2. delete app from the phone
3. reinstall from App Store.
4. on first run it asked if it was allowed to send notifications.
5. restore database.

Thanks

 2 
 on: December 10, 2018, 10:26:25 am 
Started by rogerinnyc - Last post by Adam
I know syncing is a complex process, but is there any way to improve its speed? I enter time entries on both my pc and my phone all the time and it's a touch cumbersome to make sure they're both running, then press sync, then accept the request and then wait...and wait.

Is it possible only to sync the entries that are new or changed?

It cannot do that.  It does build a list of all the items to check for syncing.  It does not send any items that it confirms are in sync, thus saving time.  It does have to check everything because you may be syncing to a new device.  Say for example you picked up a new iPad or device that you hadn't synced in several months or years, it would have to know what items do not exist on it while syncing.

Quote
Is it possible to have a default "accept sync request from certain devices"?

Currently we are not not doing any "new" development to the app.  We will add your request to our wishlist, in case we do have time to look at thing at some point in the future.  We will continue to maintain it for any issues that pop up from OS updates that cause issues.

Quote
Is it possible to have the windows app have a background service (optional) so if my computer is on, but the app isn't running, it will accept the request? Possible on the Android app?

No, because if the app is not running in the foreground, Apple does not let it communicate via WiFi or Bluetooth.  I don't know if Android allows it or not, but as mentioned above, we are not adding any new features at this time.

Quote
Is it possible to have backup to Dropbox run automatically at periodic intervals, instead of just getting a reminder?

Apple does not allow lengthily processes in the background, so no this is not possible.

 3 
 on: December 06, 2018, 03:06:33 pm 
Started by rogerinnyc - Last post by rogerinnyc
I know syncing is a complex process, but is there any way to improve its speed? I enter time entries on both my pc and my phone all the time and it's a touch cumbersome to make sure they're both running, then press sync, then accept the request and then wait...and wait.

Is it possible only to sync the entries that are new or changed?

Is it possible to have a default "accept sync request from certain devices"?

Is it possible to have the windows app have a background service (optional) so if my computer is on, but the app isn't running, it will accept the request? Possible on the Android app?

Is it possible to have backup to Dropbox run automatically at periodic intervals, instead of just getting a reminder?

Thanks for listening

 4 
 on: November 30, 2018, 03:08:10 pm 
Started by JcTcom - Last post by Adam
You are posting a Windows question in the Mac OS section.  I had moved the other post to the Windows section.  Please look there.

 5 
 on: November 28, 2018, 02:36:14 pm 
Started by JcTcom - Last post by JcTcom
I am receiving the following message when trying to open Time Master on my Windows 10 notebook:
 Time Master is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001

I have been using Time Master on that notebook for quite a few years now and it is essential to my billing process.  Without it I am dead in the water.

Here is a screenshot of the error:



This may end up getting posted twice as for some reason I could not find it after posting it the first time?

Carl

 6 
 on: November 28, 2018, 02:32:41 pm 
Started by JcTcom - Last post by Adam
I'm not sure what that error is.  Never seen it before, but it is some warning from Microsoft.  When people write us that the app launches and immediately quits, what we recommend to do is log out of the MS App Store and log back in.  That always seems to work.  For this issue, I would try the same thing.  Make sure you are connected to the internet and logout of MS App Store and then back in.

 7 
 on: November 28, 2018, 02:21:21 pm 
Started by JcTcom - Last post by JcTcom
For some reason today I am getting this error when trying to open Time Master on my Notebook.  I have been using it for years now and have purchased the sync module as well as the Quick books module.  now I can't get into it at all.

Here is a screen shot of what I get when I try to run it:



Any help much appreciated.  I am dead in the water as far as billing till I get this working!

Carl.

 8 
 on: November 24, 2018, 02:59:37 pm 
Started by McGibbs - Last post by McGibbs
Problem solved! Thanks so much.  Cheesy

 9 
 on: November 22, 2018, 11:21:39 am 
Started by McGibbs - Last post by Adam
It shouldn't matter if you moved them from one Company to another.  However you may want to review some of your settings.  Setup -> Invoicing -> Statements.  Make sure to tick off things like "Include Paid Invoices" and try setting the "Paid Cutoff" to maximum (365 days) and see if that helps?

 10 
 on: November 21, 2018, 05:06:47 pm 
Started by McGibbs - Last post by McGibbs
I have two companies in the system, with five clients assigned to Company B. But when I go to create a statement, only one of them shows up in the list. There is no mechanism there to add clients, as far as I can tell.
When I go to the client list in the database, each of them lists Company B as the company in the invoicing section of their record.
Four of them were changed from Company A to Company B this summer. But even the one originally created listing Company B does not show up under statements for Company B. Only one of the ones that had its company changed does.
How can I get all the Company B clients to show up as options on the Statements list?
Thanks for any help.

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