On-Core Software

ShotMaxx Trainer => ShotMaxx Trainer Problems and Support => Topic started by: Adam on April 03, 2014, 08:50:11 am



Title: ShotMaxx Trainer Android not receiving times
Post by: Adam on April 03, 2014, 08:50:11 am
We've had a few reports of the SMT not receiving times on the Android version.  For some reason the Android Bluetooth seems to stop working correctly and what you need to do is Reboot your device.

Press the power button on your device until the dialog box appears and choose "Power off".  Wait for it to completely shut down.  Then press the Power button again until it boots.  That should get this working again.  Also note to make sure that the ShotMaxx (SM) timer has "Send" set to "on".  When it is "on" and the SM serial # shows up in green in the App, you should be good to go.  If it stops working at a later date, you may need to reboot again.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Tbk on May 07, 2014, 03:24:13 am
I have an Galaxy S4 Active.

In Shotmaxx Trainer i can se my Shotmaxx device, but no matter what i do (reboot, etc) it won't read any information from the Shotmaxx timer.

The trainer app is the latest and my firmware on the Shotmaxx timer is flashed with latest firmware.

Also when i try to register shoot's manual it wont work properly as i only manage to enter seconds and not decimals (tho i can read from the update log that this is supposed to been fixed.)
(My phone language is Norwegian btw.)

I also find it a bit wierd to say that the error is on the shotmaxx timer if trainer app works on IOS since then the problem points in the direction of the app.

Hope u get this sorted out since this app is why i got the timer.

Regards


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on May 08, 2014, 06:06:58 pm
I have an Galaxy S4 Active.

In Shotmaxx Trainer i can se my Shotmaxx device, but no matter what i do (reboot, etc) it won't read any information from the Shotmaxx timer./

One other user with a Droid Razr is having the same issue.  We asked him if he could try it on any other devices, but unfortunately he does not know of anyone with an iPhone or iPad that he could try it with.  He sent back the watch to CED and we will see what they say.

If you have access to an iPad, please download our free Steel Scoring app and try to see if that works?  We still don't know if it's a SM issue or Android issue.

Quote
The trainer app is the latest and my firmware on the Shotmaxx timer is flashed with latest firmware.

Also when i try to register shoot's manual it wont work properly as i only manage to enter seconds and not decimals (tho i can read from the update log that this is supposed to been fixed.)
(My phone language is Norwegian btw.)

What do you use for a decimal delimiter there?  In the US we use a period ".".  In some countries they use a comma "," instead.  The keypad is set to use whatever delimiter is used for your "Region", based on your system settings.  What do you see on the keypad?

Quote
I also find it a bit wierd to say that the error is on the shotmaxx timer if trainer app works on IOS since then the problem points in the direction of the app.

Have you tried yours on an iOS devices?  Our SM's work just fine on our Google Nexus 7.

Quote
Hope u get this sorted out since this app is why i got the timer.

We hope so too.  We still don't know if it is a hardware issue or an Android device issue?  There are others using it on Android devices with no troubles, but one other guy that is having a similar problem to yours.  Based on the Google log files it appears that there are several Galaxy S IV users out there (almost 1/5 of the users).


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Dre on June 18, 2014, 06:32:35 am
I received my ShotMaxx yesterday.
I can’t get the app to receive times nor can I get it to start a drill.
The phone flashes the message ”Start Session Sent” when the red start button is pressed but nothing happen with the watch.
When Pressing and holding both the Rev and Light button for about 1 second the screen on the watch says “Wait” but nothing is recorded on the phone.

The device is connected to the phone and the app correctly registers the SMX-xxxxxxx ID (with green letters/numbers). When sEnd is set to ”off” the app correctly shows that the ShootMaxx is Disconnected (in red letters).

The watch is updated with the latest firmware revision (3049).
Latest version of the ShotMaxx Trainer app is installed (1.2.3 Android).
The phone is a Samsung S4 (GT-I9505) with Android 4.4.2 installed (bought in Sweden). Language used in the phone is English.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on June 18, 2014, 09:11:59 am
There is an issue with the ShotMaxx (SM) where it is not "listening" for commands sent to it.  We have reported this issue and they are looking into it.  So for now, don't rely on sending the Start or Parameters from an app to the SM.

Your best bet is to start timing by pressing the Start button on the SM and then the Rev to send the Last Shot / Num of Shots.  If you want to resend all shots, you have to press Rev+Light button to replace the LSNS.

So far it seems that the Samsung's work well.  One user with a  Droid Razr could not get it to work at all.  He switched to a Samsung and it worked fine with the SM.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Dre on June 18, 2014, 12:39:48 pm
To clarify.
When Pressing and holding both the Rev and Light button for about 1 second the screen on the watch says “Wait” but nothing is received by the application.

So neither send nor receive works...


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on June 18, 2014, 12:49:45 pm
Please try rebooting your Android device and let us know if that helps?


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Dre on June 18, 2014, 02:19:40 pm
I've played around with it for a couple of hours but I just can't get it to work.
I've tried rebooting the phone many, many times. Tried it in different combinations with the "soft" reset that the ShotMaxx gets when removed from charging. Also tried a multitude of different settings on the ShotMax but no dice. I've never gotten anything to work except the synchronization.
Would have tried it on a different Android device but the Android version on my old HTC Desire isn't supported and I don't want to pay for it again to try it on someone else phone.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Dre on June 18, 2014, 03:11:48 pm
Don't know what changed but it's working now.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Nbk911 on July 28, 2014, 05:31:22 pm
Still nothing works on my samsung mini s4


latest firmware
latest app version

nothing never worked!


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Nbk911 on September 07, 2014, 03:01:27 pm
It seems to work now and the batch option is very nice

Thanx


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on November 16, 2014, 08:34:33 am
I have the same problems as reported by Dre and Nbk911.  Unfortunately, however, mine still does not work.  Latest firmware (3085) on a Samsung Galaxy S3.  I can get the devices paired, and the SM timer shows up in green on the Trainer app.  But I can't get the app to start the timer, nor will the timer send data to the app.

I've booted, re-booted, soft-booted, all to no avail.

Like others, one of the reasons to buy both the timer and the trainer app was that I thought I would get a record of my drills.  This makes me wonder if I should just send everything back for refunds and start with a different setup.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on November 16, 2014, 10:15:03 pm
In one of the last versions we had to do some major modifications to the "receiving" on Samsung devices.  Unfortunately Samsung is trying to be "too smart" with the Bluetooth audio.  Instead of the proper waveform that should be perfectly flat, the Samsung devices amply the signal as it is playing and thus ruins it (as it is no longer a valid "digital" signal embedded in the audio).  We had to basically write a audio compression/limiter for the Android devices.  That is why is is now working for most of the others.

The "Start" function has always been problematic on the SM watch.  It only worked "sometimes" at best.  I would only recommend using the Start button on the SM watch itself.  As far as receiving information, it *should* work.  All I can suggest is that you try reflashing the watch one more time.  That will make sure it is "reset".  When trying to send the times to the SMT app, make sure that the SM watch is within a couple feet of the device.  if you are too far away, it will drop some or most times being transmitted.  We've found that over 20 or so feet, it basically won't have enough signal strength to transmit/receive a valid signal and you won't get any times.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on November 17, 2014, 07:48:12 pm
I have re-flashed, and I managed to get one set of data from the timer to the app.  But the next time I tried, it (again) failed to pick up the info.  My distance between timer and phone was about a foot.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on November 18, 2014, 01:54:08 pm
Usually when it is within 2 feet, it is very reliable.  Do you have any other Android or iOS devices you can test this with?  There is a small possibility there is also and issue with your SM.  We had seen one SM watch that the BT was not working correctly and had to be replaced by DAA for that person.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on November 23, 2014, 07:30:06 am
But to test with another phone, I would need to re-purchase the On-Core software.  Since nothing is working, I am not inclined to spend more money just to do an experiment... :-\


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on November 24, 2014, 09:52:44 am
Do you have access to an Apple iPad?  If so, please download our Free "Steel Scoring" app from the iTunes App Store.  With this you could set up a quick test and see if it works or not.  Please let us know?


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on November 25, 2014, 05:00:48 pm
Nobody at my club has an i-Pad.  Do you have a free app for the iPhone?  A couple of the guys have those.
Thanks


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on December 09, 2014, 07:07:39 am
Hi Adam,
Thanks for your personal e-mail.  Unfortunately, we're still having problems.  Can you please check for another personal e-mail?
I appreciate your continued support.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on December 09, 2014, 01:19:14 pm
Sorry, I don't understand what you are asking.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on December 09, 2014, 01:55:32 pm
Sorry - clarification : you sent me a code to get a copy to try on an iOS device.  However, the iTunes app store indicates that it won't accept coupons.  Only money...


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on December 11, 2014, 10:39:36 am
Sorry, I cannot help you with that.  Last I knew that the Promo codes were good for any country.  I guess yours is excluded for some reason.  Please try and find anyone with an iPad and download the Steel Scoring app.  It is free.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: NoFe2O3 on December 22, 2014, 10:35:52 am
I finally managed to find someone who could download the software so we could test my ShotMaxx with an iOS phone.  We were able to do the BT connection quickly, and the iPhone received all my data just fine.
So I believe that rules out the possibility that my ShotMaxx trainer has a bad BT chip.  Back to Android-specific issues, which I guess I'm stuck with unless I change phones (not bloody likely, as I love my Samsung..).  Just have to pull out pen & pencil to record my numbers when I practice.  But I guess that's no worse than most of the other trainers out there...
Thanks to both Eli and Adam for your support as I tried to rule out the variables.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: rrosado on February 04, 2015, 01:27:28 pm
Hi team

I would appreciate if you can provide some clue, because I have a similar issue with Bluetooh.

In my Iphone 4, I am able to link the SM with the Iphone, and I can start an exercise, but when I finish and push rev button, although the SM shows WAIT, my phone doesn't receive any data.

In the other way, I am trying to link the SM with an Ipad, and the Ipad see the SM, but finally it doesn't link.

is there any way to reset the SM? the clue

Thanks for your comments


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: Adam on February 04, 2015, 01:44:43 pm
I would suggest that you "reflash" the firmware on your SM watch.  Make sure that you have the 3085 firmware.  You can download the Burn ShotMaxx app and firmware from Double-Alpha's website.

Also, make sure that the SM is fully charged.  I leave mine plugged in all the time, when not in use, so they remain fully charged.


Title: Re: ShotMaxx Trainer Android not receiving times
Post by: dunworth on February 17, 2015, 11:05:11 am
I'm using a Tracfone LGL41C Also called the LG Ultimate 2
Android version 4.4
I've been using this on a old Ipod and it works perfect.
I've found that if I Start Blue tooth and pair then start the app
I can start the timer from the phone most of the time.
But.....The timings never transfer to the phone.
I've adjusted the volume of the phone from half way to fully on
and no difference.
The phone and Shotmaxx are within a foot of each other.
When starting from the Android, as soon as the red button is
pushed, the timer starts if it going to work.
I've tried contacting you via support@on-core.com but it comes back
undeliverable.
Any help would be most appreciative.